Return & Refund Policy

Last Updated: July 3, 2026

Thank you for shopping with Pawmaris.

This Return & Refund Policy applies only to products purchased directly through our official website at https://pawmaris.us.

Products purchased through another retailer, marketplace, or third-party seller must be returned according to that seller’s applicable return policy.

Please review the following terms before requesting a return, refund, replacement, or cancellation.

1. Return Period

You may request a return within 30 calendar days after the applicable order is marked as delivered by the shipping carrier.

To qualify for a return:

• The return request must be submitted within 30 calendar days of delivery.

• The return must receive prior approval from Pawmaris.

• The product must be shipped within 7 calendar days after return instructions are provided.

• Valid proof of purchase must be provided.

• The product must satisfy the return conditions described below.

Return requests submitted after the applicable return period may be declined unless otherwise required by law.

2. Return Condition Requirements

Returned products must be:

• Unused, unworn, unwashed, and unaltered

• Clean and free from pet hair, saliva, stains, odors, dirt, or other contamination

• Free from chewing, scratching, tearing, bite marks, or other pet-related damage

• Returned with all original tags, packaging, manuals, accessories, components, and promotional items

• In a condition suitable for inspection and resale

Dog clothing, collars, harnesses, and similar wearable products may be briefly tried on indoors for sizing purposes. However, they must remain clean, unused, undamaged, and free from pet hair, odors, or other signs of extended use.

Pawmaris may refuse a return or reduce the refund amount when a returned product shows signs of use, contamination, damage, missing components, improper packaging, or a condition inconsistent with the original delivery condition, to the extent permitted by law.

3. Non-Returnable Products

The following products are generally not eligible for return:

• Products that have been used by or extensively exposed to a pet

• Products containing pet hair, saliva, odors, stains, or other contamination

• Products damaged by chewing, scratching, misuse, accidents, improper installation, modification, or failure to follow instructions

• Opened food, treats, supplements, or other consumable products

• Opened grooming, dental-care, hygiene, or sanitary products

• Personalized, engraved, customized, or made-to-order products

• Gift cards

• Products clearly marked as “Final Sale” or “Non-Returnable” on the product page before purchase

• Products missing original packaging, tags, accessories, components, or manuals

• Products not purchased directly from Pawmaris

Discounted products remain eligible for return unless they were clearly identified as final-sale or non-returnable products at the time of purchase.

These exclusions do not apply when a product is defective, materially different from what was ordered, or when a return or remedy is otherwise required by applicable law.

4. How to Request a Return

Before sending any product back, contact Pawmaris at:

Email: klasetbasetim@gmail.com

Include the following information:

• Your full name

• Your order number

• The email address used for the order

• The name of the product

• The reason for the return

• Clear photographs or videos when the request involves damage, defects, missing parts, contamination, or an incorrect product

After reviewing your request, Pawmaris may provide return authorization and return instructions.

Do not return a product until you receive return instructions from us.

The correct return destination may differ from the address shown on the original shipping label. Products sent to the original sender, manufacturer, carrier, or another unauthorized address may not be received or processed.

Unauthorized returns may be refused, delayed, or returned to the sender at the sender’s expense.

5. Return Shipping Costs

For returns based on preference, sizing, fit, color choice, duplicate purchases, or a change of mind, the customer is responsible for:

• Return shipping costs

• Appropriate return packaging

• Any applicable carrier charges

• The risk of loss or damage during return transportation

We strongly recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed.

Pawmaris will provide or reimburse reasonable return shipping costs when we confirm that the product was:

• Incorrectly shipped

• Damaged before or during delivery

• Defective upon arrival

• Missing material components

Return shipping expenses incurred without our prior approval may not be reimbursed.

6. Damaged, Defective, Incorrect, or Incomplete Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or materially incomplete, contact us as soon as reasonably possible and preferably within 7 calendar days of delivery.

Include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging and shipping label

• Photographs of any visible damage or missing components

Please keep the product and all original packaging until the claim has been reviewed. Do not discard, repair, modify, use, or return the product unless instructed to do so.

After reviewing the available information, the appropriate remedy may include:

• Sending a replacement product

• Sending replacement components

• Providing a partial refund

• Providing a full refund

• Requesting that the product be returned for inspection

The available remedy will depend on the nature of the problem, available inventory, supporting evidence, and applicable law.

Damage caused after delivery by chewing, scratching, improper use, incorrect assembly, accidents, modifications, neglect, ordinary wear, or failure to follow product instructions is not considered a delivery defect or manufacturing defect.

7. Return Inspection

Returned products are inspected before a refund is approved.

We may confirm:

• Whether the correct product was returned

• Whether the product shows signs of use or contamination

• Whether all parts, tags, manuals, and accessories are included

• Whether damage occurred after delivery

• Whether the return complies with this policy

Receiving a returned package does not automatically guarantee that a refund will be approved.

If a return does not satisfy this policy, Pawmaris may:

• Decline the refund

• Issue a reduced refund reflecting the product’s diminished value

• Request additional information

• Return the product to the customer at the customer’s expense

Any deduction or refusal will be applied only to the extent permitted by applicable law.

8. Refund Processing

Once a returned product has been received and inspected, we will notify you whether the refund has been approved or declined.

Approved refunds will generally be issued to the original payment method within 10 business days after approval.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. Pawmaris does not control processing times imposed by financial institutions.

Refunds cannot normally be issued to a different card, bank account, payment method, or person.

If more than 15 business days have passed since you received confirmation that your refund was approved, contact us at klasetbasetim@gmail.com.

9. Shipping Charges

Original shipping charges are generally non-refundable for returns involving:

• A change of mind

• Incorrect size selection

• Incorrect color or style selection

• Preference-related reasons

• Refused or unclaimed deliveries

• Incorrect or incomplete addresses provided by the customer

Original shipping charges may be refunded when:

• Pawmaris shipped the wrong product

• The product was verified as damaged or defective upon arrival

• The order was canceled before shipment

• A refund of shipping charges is required by applicable law

Optional expedited, priority, or upgraded shipping charges are non-refundable unless Pawmaris failed to provide the purchased shipping service or a refund is otherwise required by law.

10. Exchanges

Pawmaris does not guarantee direct exchanges for preference, color, or sizing changes.

For these situations, the customer may be asked to return the original product and place a new order separately.

When a product is verified as damaged, defective, incorrect, or incomplete, we may provide a replacement without requiring the customer to place a new order.

Replacement products are subject to availability. If a suitable replacement is unavailable, an appropriate refund may be issued.

11. Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed.

Contact:

Email: klasetbasetim@gmail.com

Please include your order number and write “Cancellation Request” in the email subject line.

We will attempt to cancel the order, but cancellation is not guaranteed.

An order may no longer be canceled once it has:

• Entered processing

• Been prepared for shipment

• Been transferred to a fulfillment facility

• Received a shipping label

• Been shipped

If cancellation is no longer possible, the customer may request a return after delivery according to this policy.

If we cannot ship an order within the promised shipping period, we will provide the customer with the options required by applicable law, which may include agreeing to a revised shipping date or canceling the unshipped order for a refund.

12. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete delivery address during checkout.

Pawmaris is not responsible for delivery problems caused by:

• Incorrect street addresses

• Missing apartment, suite, or unit numbers

• Incorrect ZIP codes

• Incorrect recipient names

• Invalid telephone numbers

• Addresses changed after fulfillment has started

Contact us immediately if you notice an address error. We will attempt to update the information, but changes cannot be guaranteed after processing begins.

If a package is returned because of an incorrect or incomplete address, refused delivery, or failure to collect the package, the customer may be responsible for:

• Original shipping costs

• Return-to-sender charges

• Additional reshipping costs

If the returned product is eligible for a refund, the refund may exclude applicable original shipping and return-related charges, to the extent permitted by law.

13. Packages Marked as Delivered

When tracking information shows that a package was delivered but the package cannot be located, please:

• Check around the delivery location

• Ask household members, neighbors, reception staff, or building management

• Review the carrier’s delivery photograph or delivery details

• Contact the shipping carrier directly

• Allow a reasonable period for premature delivery scans to update

After completing these steps, contact Pawmaris with your order number and the carrier case or reference number.

We will assist with a carrier investigation when reasonably possible. However, the availability of a refund or replacement will depend on the investigation, delivery records, available evidence, and applicable law.

A carrier’s delivered scan does not automatically prevent further review, but it also does not automatically guarantee a refund or replacement.

14. Lost Packages

If tracking information does not show successful delivery and the package appears to be lost in transit, contact Pawmaris.

We may open an investigation with the carrier before issuing a replacement or refund.

Customers must reasonably cooperate with the investigation and provide any requested information.

When a carrier confirms that a package was lost before delivery, Pawmaris will provide an appropriate remedy, which may include a replacement or refund.

15. Refused and Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

Products that are refused, abandoned, or not collected may be treated as unauthorized returns.

After the product is returned and inspected, an eligible refund may be issued after deducting original shipping costs, return shipping costs, carrier charges, or other reasonable costs caused by the refusal or failure to collect, to the extent permitted by law.

Customers should contact Pawmaris before refusing a package.

16. Multiple-Item and Promotional Orders

For partial returns, the refund will apply only to the eligible returned products.

Discounts applied to the entire order may be recalculated when only part of an order is returned.

Free gifts, bundled products, or promotional items associated with the returned product must also be returned in unused condition. If a promotional item is not returned, its stated or reasonable value may be deducted from the refund, to the extent permitted by law.

17. Return Abuse and Fraud Prevention

Pawmaris may reject or investigate a return when there is reasonable evidence of:

• Fraudulent activity

• Product substitution

• Returning a different product

• Repeated or excessive returns

• Intentional product damage

• Tampering

• False claims

• Abuse of promotional offers

• Purchases made for unauthorized resale

We may request additional photographs, identification of the order, packaging details, or other information reasonably necessary to verify a claim.

Nothing in this section permits Pawmaris to deny a valid consumer remedy required by applicable law.

18. Product Safety

Customers are responsible for selecting products that are appropriate for their dog’s size, age, weight, health condition, temperament, and chewing behavior.

Always supervise your dog when introducing or using a new product.

Products damaged through chewing, biting, scratching, misuse, improper sizing, or use contrary to instructions are generally not eligible for a refund as defective products.

Discontinue use immediately if a product becomes damaged or if your dog shows signs of discomfort, injury, irritation, or an adverse reaction.

Product safety concerns involving your dog’s health should be discussed with a licensed veterinarian.

19. Legal Rights

This policy is intended to explain Pawmaris’s standard return and refund procedures.

Nothing in this policy is intended to exclude, restrict, waive, or limit any consumer right, warranty, remedy, or legal responsibility that cannot lawfully be excluded, restricted, waived, or limited.

If any provision of this policy conflicts with applicable law, the applicable law will control, and the remaining provisions will continue to apply to the fullest extent permitted.

20. Contact Information

For questions about returns, refunds, cancellations, damaged products, or incorrect orders, contact:

Pawmaris Customer Support
Email: klasetbasetim@gmail.com
Official Website: https://pawmaris.us

We aim to respond to most inquiries within 1–3 business days, Monday through Friday, excluding public holidays.

Response times are estimates and may be longer during holidays, promotional periods, high-volume periods, carrier investigations, or when additional information is required.