Shipping & Delivery Policy

Last Updated: July 3, 2026

Thank you for shopping with Pawmaris.

This Shipping & Delivery Policy explains how orders placed through Pawmaris are processed, shipped, tracked, and delivered.

This policy applies only to orders placed directly through our official website. Available shipping destinations, delivery options, and applicable charges will be displayed during checkout.

1. Order Processing

Orders are generally processed within 1–3 business days after payment and order verification have been completed.

Business days are Monday through Friday, excluding public holidays.

Processing may require up to 5 business days during:

• Holidays

• Promotional events

• High-demand periods

• Inventory verification

• Fraud-prevention reviews

• Severe weather or service disruptions

Order processing time is separate from estimated transit time.

After placing an order, customers will normally receive:

• An order confirmation email

• A shipping confirmation email after shipment

• Tracking information when available

Receiving an order confirmation does not mean the order has shipped or guarantee that every product remains available.

If a product becomes unavailable before shipment, Pawmaris may contact the customer to offer an alternative, revised shipping schedule, partial shipment, or refund, as appropriate.

2. Shipping Fee

Pawmaris charges a flat shipping fee of:

$6.90 per order

The shipping fee will be displayed during checkout before payment is completed.

Unless otherwise stated during checkout:

• The shipping fee applies to the entire order.

• No additional shipping charge will be imposed solely because products are shipped separately.

• Original shipping charges are generally non-refundable after shipment.

• Additional charges may apply if a package must be reshipped due to an incorrect address, refused delivery, or failure to collect the package.

Promotional shipping offers may be subject to separate conditions displayed at the time of purchase.

3. Estimated Delivery Time

Estimated delivery periods begin after the order has been processed and shipped.

For orders delivered within the United States, the estimated transit period is generally:

5–10 business days after shipment

International delivery, when available during checkout, may generally require:

10–20 business days after shipment

These periods are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary due to:

• Carrier delays

• Weather conditions

• Natural disasters

• High seasonal shipping volume

• Destination accessibility

• Address verification

• Customs inspections

• Government restrictions

• Transportation disruptions

• Events outside our reasonable control

Weekends and public holidays may not count as carrier business days.

Any delivery date shown on the product page, checkout page, order confirmation, tracking page, or customer communication is an estimate unless expressly identified as a guaranteed delivery service.

4. Shipping Delays

Pawmaris works to process and ship orders within the estimated period, but delays may occasionally occur.

When we determine that an order cannot be shipped within the promised or applicable shipping period, we may contact the customer with:

• A revised estimated shipping date

• A request for consent to the delay

• An option to cancel the affected unshipped order

• A refund for the affected unshipped product

A customer is not required to accept a material shipping delay when cancellation and a refund are required by applicable law.

Delays occurring after a package has been transferred to the carrier may require a carrier investigation before a refund or replacement decision can be made.

5. Tracking Information

When tracking is available, a tracking number will be sent to the email address provided during checkout.

Tracking information may take approximately 2–5 business days to display an initial scan or movement after a shipping confirmation is issued.

A shipping confirmation or label-created status may mean that:

• A shipping label has been generated

• The package is awaiting carrier collection

• The carrier has received the package but has not completed its first scan

• Tracking data is temporarily delayed

Customers should allow a reasonable period for tracking information to update before reporting a package as missing.

Pawmaris does not control the frequency, timing, or accuracy of carrier tracking scans.

6. Shipping Carriers and Fulfillment Partners

Orders may be delivered through carriers or logistics providers such as:

• USPS

• UPS

• FedEx

• DHL

• Regional delivery providers

• Other authorized fulfillment or logistics partners

The carrier used for an order may depend on:

• Delivery destination

• Product size or weight

• Inventory location

• Available delivery services

• Fulfillment requirements

Pawmaris may use third-party fulfillment facilities or suppliers to process and ship certain orders.

As a result, the shipping location, sender name, packaging, or return address shown on a package may differ from the Pawmaris store name or customer support address.

Customers must not return products to the address printed on the shipping package unless Pawmaris has specifically instructed them to do so.

7. Split Shipments

Orders containing multiple products may be shipped in separate packages.

Split shipments may occur when:

• Products are stored at different fulfillment locations

• Products become available at different times

• Package size or weight requires separate handling

• Separate shipment provides more efficient delivery

Each package may have a different:

• Tracking number

• Carrier

• Shipping date

• Delivery date

A customer may receive only part of an order before the remaining products arrive.

No additional shipping fee will be charged solely because Pawmaris divides an order into multiple shipments.

8. Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting an order, customers should verify:

• Recipient name

• Street address

• Apartment, suite, building, or unit number

• City

• State or region

• ZIP or postal code

• Country

• Telephone number, when requested

Pawmaris is not responsible for delivery problems caused by inaccurate, incomplete, outdated, or improperly formatted information supplied by the customer, except where responsibility cannot legally be excluded.

9. Address Changes

Address correction requests should be submitted as soon as possible after the order is placed.

Contact:

Email: klasetbasetim@gmail.com

Please include:

• Your order number

• The original shipping address

• The requested corrected address

We will make a reasonable effort to update the address, but address changes are not guaranteed after:

• Order processing has started

• A shipping label has been generated

• The order has been transferred to a fulfillment location

• The package has been shipped

Pawmaris cannot guarantee that carriers will accept rerouting or address-change requests after shipment.

Customers may be responsible for carrier rerouting, address correction, interception, return, or reshipping charges resulting from an address error.

10. Returned-to-Sender Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address

• An invalid ZIP or postal code

• A missing apartment or unit number

• Refused delivery

• Failure to collect the package

• An inaccessible delivery location

• Multiple unsuccessful delivery attempts

If a package is returned, Pawmaris may offer one of the following, depending on product condition and availability:

• Reshipment after payment of applicable additional shipping costs

• A refund of the eligible product price

• Cancellation of the affected order

Original shipping fees, return-to-sender fees, carrier charges, and reshipping expenses may be deducted from or excluded from a refund when the return resulted from information or conduct attributable to the customer, to the extent permitted by law.

11. Refused and Unclaimed Deliveries

Customers should contact Pawmaris before refusing a delivery.

Refusing a package does not automatically cancel the order or guarantee a full refund.

A refused or unclaimed package may be treated as a returned-to-sender shipment. Any eligible refund may be processed only after the package has been returned and inspected.

Applicable original shipping charges, return shipping charges, storage fees, carrier fees, or other reasonable expenses may be deducted from the refund to the extent permitted by law.

12. Packages Marked as Delivered

When tracking information shows that a package was delivered but it cannot be located, the customer should first:

• Check all entrances and safe delivery locations

• Check the mailbox, parcel locker, garage, porch, or reception area

• Ask household members, neighbors, building staff, or reception personnel

• Review any carrier delivery photograph or delivery note

• Contact the carrier directly

• Allow a reasonable period in case the package was scanned before actual delivery

After completing these steps, contact Pawmaris and provide:

• Your order number

• The tracking number

• Confirmation of the delivery address

• The carrier case or reference number, if available

Pawmaris may assist with a carrier investigation when reasonably possible.

A carrier’s delivered status does not automatically guarantee a refund or replacement. The available resolution will depend on the delivery records, investigation results, available evidence, and applicable law.

Pawmaris does not exclude responsibility for a package merely because it was marked as delivered when credible evidence indicates that delivery may not have occurred correctly.

13. Lost Packages

A package may be considered potentially lost when tracking shows no delivery and no meaningful movement for an unreasonable period.

Before issuing a replacement or refund, Pawmaris may:

• Review tracking information

• Contact the fulfillment provider

• Open a carrier investigation

• Request confirmation of the delivery address

• Ask the customer to cooperate with carrier procedures

• Wait for the carrier’s investigation period to conclude

When a carrier or fulfillment provider confirms that a package was lost before delivery, Pawmaris will provide an appropriate remedy, which may include:

• Replacement shipment

• Refund of the affected product

• Refund of the affected order

The remedy may depend on product availability and the circumstances of the shipment.

14. Damaged Packages

Customers should inspect packages and products promptly after delivery.

If a package or product arrives visibly damaged, contact Pawmaris as soon as reasonably possible and preferably within 7 calendar days of delivery.

Provide:

• Your order number

• Clear photographs of the outer packaging

• A photograph of the shipping label

• Clear photographs or videos of the damaged product

• A description of the damage

• Photographs of any missing or damaged components

Keep the product, packaging, labels, inserts, and accessories until the claim has been reviewed.

Do not discard, repair, modify, use, or return a damaged product unless instructed to do so.

Depending on the verified circumstances, Pawmaris may provide a replacement, replacement component, partial refund, full refund, or another remedy required by applicable law.

15. Stolen Packages

Pawmaris recommends using a secure delivery address.

When available, customers may consider:

• A staffed workplace address

• A secure parcel locker

• A building reception desk

• Carrier delivery instructions

• Signature delivery options

If a package is stolen after confirmed delivery, contact the carrier and local authorities when appropriate.

Pawmaris may assist with available carrier procedures, but a refund or replacement is not automatically guaranteed when credible delivery records show that the package was delivered to the address provided.

Nothing in this section limits a customer’s rights when the package was delivered incorrectly or when applicable law requires another remedy.

16. Delivery Instructions

Customers may enter delivery instructions during checkout when that option is available.

Delivery instructions are requests only and are not guaranteed.

Pawmaris is not responsible for a carrier’s failure to follow optional delivery instructions, except where responsibility cannot legally be excluded.

Requests to leave a package unattended may increase the risk of loss, theft, weather exposure, or damage.

17. International Shipping

International shipping is available only to destinations displayed and accepted during checkout.

International customers may be responsible for:

• Import duties

• Customs charges

• Taxes

• Brokerage fees

• Handling fees

• Other government or carrier charges

These charges may not be included in the product price or Pawmaris shipping fee unless expressly stated during checkout.

Customs authorities or carriers may require the recipient to provide additional documentation or pay applicable charges before delivery.

Pawmaris does not determine or control foreign customs assessments, inspection procedures, or processing times.

Customs delays do not automatically qualify an order for a refund while the shipment remains in transit. However, any rights required by applicable law remain unaffected.

If a customer refuses an international shipment because of customs duties, taxes, or import charges, applicable shipping, return, customs, brokerage, and handling costs may be deducted from an eligible refund to the extent permitted by law.

18. Shipping Restrictions

Certain products may not be available for delivery to every location because of:

• Carrier limitations

• Product size or weight

• Import restrictions

• Local laws or regulations

• Fulfillment limitations

• Remote-area restrictions

Pawmaris may cancel and refund an unshipped order if delivery to the selected destination is unavailable or legally restricted.

19. Product Availability

Products displayed as available may become unavailable after an order is submitted due to:

• Inventory discrepancies

• Simultaneous purchases

• Product damage

• Supplier changes

• Fulfillment errors

• Discontinued products

If a product becomes unavailable, Pawmaris may:

• Cancel and refund the unavailable product

• Offer a suitable alternative

• Offer a revised estimated shipping date

• Ship available products separately

We will not substitute a materially different product without the customer’s consent.

20. Risk and Responsibility

Pawmaris remains responsible for fulfilling valid orders and providing remedies required by applicable law.

Customers are responsible for:

• Providing accurate shipping information

• Monitoring tracking information

• Ensuring that the delivery location is reasonably accessible and secure

• Collecting packages when carrier pickup is required

• Responding to reasonable carrier or customs requests

Nothing in this policy is intended to transfer responsibility to the customer before lawful delivery has occurred or to exclude any responsibility that cannot legally be excluded.

21. Events Outside Our Reasonable Control

Pawmaris is not responsible for delays caused by events outside our reasonable control, including:

• Severe weather

• Natural disasters

• Carrier network disruptions

• Transportation interruptions

• Labor disputes

• Government actions

• Customs inspections

• Public emergencies

• Widespread system outages

This section does not remove Pawmaris’s obligation to provide notices, cancellation options, refunds, or other remedies when required by applicable law.

22. Policy Changes

Pawmaris may update this Shipping & Delivery Policy when business practices, shipping services, or legal requirements change.

The version applicable to an order will generally be the version published when the order was placed, unless a later change is required by law or benefits the customer.

The updated date will appear at the top of this page.

23. Legal Rights

Nothing in this policy is intended to exclude, restrict, waive, or limit any consumer right, warranty, remedy, or legal responsibility that cannot lawfully be excluded, restricted, waived, or limited.

If any provision conflicts with applicable law, the applicable law will control, and the remaining provisions will continue to apply to the fullest extent permitted.

24. Contact Information

For questions regarding processing, shipping, tracking, delivery, address changes, or missing packages, contact:

Pawmaris Customer Support

Email: klasetbasetim@gmail.com

Official Website: pawmaris.us

We aim to respond to most inquiries within 1–3 business days, Monday through Friday, excluding public holidays.

Response times are estimates and may be longer during holidays, promotions, carrier investigations, or unusually high inquiry volumes.